Frequenty Asked Questions

General

What is the Admission Policy?...

REGULAR STUDENT POLICY (applies to Reunion, Monday Club, Stupid Tuesdays, Forbidden Fruit and Jagerbull events):

- Strictly Over 18 Only

- Admission is with valid University or Student Card AND proof of age photo ID (Drivers Licence / Passport) only.

University or Student card holders are allowed one guest with photo ID per University card holder max.

- To avoid disappointment, we suggest that large parties email bookings@vodbull.com to ensure availability for any events, especially at beginning and end of term.

- If you have lost or had your student ID stolen, please call us in advance on 07920 404142 to ensure you gain entry. If you turn up on the door without the correct ID entry will be refused.

- A ticket does not guarantee entry. Right of Admission Reserved (ROAR)

- Tickets are only valid until 12.00am (unless otherwise explicitly stated on the ticket), after which time a surcharge maybe payable or entry may be refused.

- Guestlist places are only guaranteed until 11.30pm.

REGULAR EVENT POLICY (applies to I Love Tom's Mum, Thank Walkabout Its Friday, Cocktail and any non Birmingham event):

- Strictly Over 18 Only

- Admission is with valid proof of age photo ID (Drivers Licence / Passport) only.

- To avoid disappointment, we suggest that large parties email bookings@vodbull.com to ensure availability for any events, especially at beginning and end of term.

- A ticket does not guarantee entry. Right of Admission Reserved (ROAR)

- Tickets are only valid until 12.00am (unless otherwise explicitly stated on the ticket), after which time a surcharge maybe payable or entry may be refused.

- Guestlist places are only guaranteed until 11.30pm.

VODBULL @ RISA BIRMINGHAM (Additional policy)

- Due to the massive demand, priority is given to local Universities (Aston / Birmingham / UCB / BCU / Newman only). Admission is for local UNIVERSITY cards only (not college or NUS cards) and their bona fide student guests (one per card as per regular policy).

- To avoid groups of non local students who do not meet the ID policy purchasing tickets, Online tickets can only be used by students with a local Uni card (UoB/Aston/BCU/UCB/Newman). You may not use an online ticket for a non local student guest. If you have a non local guest then please purchase a regular paper ticket from one of the outlets listed below.

- Groups of non local University students must email their booking request at least a week in advance to bookings@vodbull.com, which will then be assessed and replied to. Please do not book transport or purchase tickets until your request has been answered. If you arrive at the venue and have not booked, access will be denied, regardless of whether you have purchased tickets.

- Non Local University Cards are regretfully not allowed entry unless accompanied by a Local University student.

- Non student guests are not permitted at Vodbull, regardless of whether they are accompanied by a current student.

- The above ID policy supercedes any ticket purchase made by the customer (paper/online or door) and the company reserve the right to refuse access if the ID policy has not been met. No refunds will be given in this case.

- Tickets are only valid until the time stated on the ticket, after which time a surcharge may be payable or the ticket may no longer be accepted. Guestlist places are only guaranteed until 11.30pm.

I have lost my ID. What should I do?...

If you have lost or had your student ID stolen, please call us in advance on 07920 404142 to ensure you gain entry. If you turn up on the door without the correct ID entry will be refused.

Where can I get tickets to Bham events?

Tickets for all events are available online exclusively from www.vodbull.com and www.theticketsellers.co.uk

Physical tickets for events in Birmingham are also available from OMCO (Dawlish Road, Selly Oak), Drinks 2 Go (Bristol Road, Selly Oak), The Ticket Sellers Shop (Bristol Road, Selly Oak), Hair Gallery (Bristol Road, Selly Oak), Shackleton Bar One (The Vale, Edgbaston), Gunbarrels (Selly Oak), Aston Wines (Aston), Simply Fresh (Jennens Court, Aston Uni - Forbidden Fruit/Jagerbull Only), Gosta Green (Aston), Hare of the Dog (Perry Barr), Maltings Bar One (UCB - Toms Mum Only), Aston Guild Outlets/Reps (Forbidden Fruit/Vodbull/Jagerbull Only) and from selected departments and networkers at all Universities (See full list under 'Full Outlet List' below.

Sales policy and ticket touting.

Vodbull UK has an extensive ticket selling network and all sellers within that network should be selling event tickets for the same price and under the same terms and conditions.

Regular tickets for all Vodbull run events in Birmingham are £4.00 in advance (£2.50 for I Love Tom's Mum) during term time with the exception of events in the first and last week of term where prices may be higher. If you are being charged more than this then chances are that you are being ripped off by a ticket tout. Vodbull UK takes this matter very seriously. Ticket touting is illegal and is detrimental to you the customer and to our ability to run the successful events that we do. If you think you have paid over the odds for a ticket for one of our events then please report it to us on 07920 404142.

All ticket sales are final and any refund offered will be at management discretion.

I have an online ticket. What happens?..

You do not actually get a physical ticket - one less thing to lose! Simply queue as normal at the online ticket queue and have your ID ready to be confirmed on the guest list. If you have purchased multiple tickets you as lead name will need to arrive FIRST. Please print your receipt as proof of purchase. If you make an online booking through vodbull.com and do not receive a confirmation then please call us on 07920 404142. If you have a problem booking through the Ticket Sellers then please contact them direct on 0844 870 0000. If you have bought an e-ticket for Vodbull Birmingham @ Risa through either website please make sure you queue at the Main entrance at the front of the club as online tickets cannot be processed at the rear paper ticket entrance.

Are there tickets available on the door?

Yes - we guarantee 300 spaces available on the door at every event. However if advance tickets are sold out these places will go quickly so arrive early to avoid disappointment.

When are the tickets valid until?..

Typically advance tickets are valid until 12.00am unless otherwise stated on the tickets or on the internet booking form. Tickets for Vodbull and Jagerbull branded Birmingham events are subject to a £1 surcharge payable on the door after 12am so please make sure that you allow sufficient time for transport and queuing so you are in the venue prior to the 12am cut off time. Tickets for “Cocktail” at the Jam House are valid before 11pm.

What time is the door open until?..

Assuming that there is capacity available inside the club the following door times apply:

The Monday Club @ Mechu – 10pm-1am

Vodbull UK @ Risa – 9.30pm-1.15am

Jagerbull UK @ Risa - 10pm - 1.15am

Stupid Tuesday @ Bliss – 10pm-1am

Forbidden Fruit @ Bliss - 10.30pm-2am

I Love Toms Mum @ Walkabout – 9pm-2am

Cocktail @ The Jamhouse – 9pm-12am

Thank Walkabout Its Friday – 9pm-2am

All Other Events - 10pm-1am

Where do I go to queue at Risa?..

Risa has three separate entrances so it is important that you queue in the right place to avoid wasting your time.

The entrance to the right of the main doors is for those on the VIP Guestlist (this DOES NOT include those with coloured wristbands), those with VIP online tickets, those with a Rangercard or those paying on the door. If you have a regular online ticket then please use the Highlight door to the left of the main entrance to the club.

If you have a paper ticket or coloured wristband for a private area then please use the SIDE ENTRANCE on Gas Street opposite the Tap & Spile Pub.

Using the right door will help to reduce your queuing time to a minimum.

What is the dress code at the Events?

The dress code for the majority of events is casual / relaxed, however caps and tracksuits are not allowed unless for fancy dress purposes. Of course religious headwear is permitted. Fancy dress is thoroughly encouraged - there may be prizes for extra effort depending on the theme!

The exceptions to this policy are The Monday Club @ Mechu & Cocktail @ the Jam House where a strict dress code is in force:

No trainers or ripped/faded denim.

Shirt/Suit/Trousers/Cocktail Dress is strongly encouraged.

Fancy dress is not permitted at this event.

And Forbidden Fruit where Caps/Hoods and Sportwear are prohibited.

I would like to organise a party...

Please drop an email to bookings@vodbull.com or call 07920 404142 with the following information:

Party name and approximate number of guests

Date and event required

Any special requests to be sourced (i.e. pre paid bar tab / reserved area / queue jump etc)

We would strongly advise at least a weeks notice for party bookings to give you the best options possible.

I can't log on to the website. Help!

On http://www.vodbull.com/membership.php enter your email address in the “forgot password” box and click "reset password", your new password will be sent to your email address. Please check your junk folder as some providers may class the mail as junk.

I still can't log in. Help!

If you experience further technical difficulties after following the instructions in point 13 then please contact info@vodbull.com.

I want to modify what promo I receive..

Simply sign in to Vodbull.com by entering your email address and password (if you have forgotten it click "forgot password and check your email for the reminder). On the site you can then change your "preferences" so you still receive membership benefits such as online ticket purchasing while managing how you receive any promo information.

I have a complaint. Who should I contact

In the first instance please email directly to info@vodbull.com. If the complaint is something we can deal with then we will do so as soon as possible. If it is a venue issue then we will ensure that the venue management are made aware of the situation and will copy you into our correspondence with them.

Its my birthday. What can you offer...

We have a number of different options that we can offer to birthday parties depending on the event and the time in term that your birthday falls. For more information on what we can offer drop us a line to bookings@vodbull.com or call on 07920 404142 and we will see what we can do. Please make contact as far in advance as possible as unfortunately we are not able to deal with ‘last minute’ requests due to the levels of business at the majority of events.

I lost something at the club. Help!

In all instances your best bet is to contact the venue directly the following day between 10am and 4pm when someone will be in the offices. All lost property from the previous night will have been collected by then and hopefully your item will have been found. The numbers you will need are:

Risa Birmingham - 0121 632 4936

Walkabout Birmingham – 0121 632 5712

Bliss Birmingham – 0121 633 4000

The Jam House – 0121 200 3030

Mechu Birmingham - 0121 212 1661

Apres Solihull - 0121 709 1661

Area Watford - 01923 281503

I have a comment about an event you run

We are always interested to hear feedback from our customers both on areas in which we excel and areas in which we could improve. Please drop us an e-mail to info@vodbull.com with your thoughts.

Full Outlet List

The following is a complete list of Authorised Vodbull UK Ticket outlets, correct to 30/9/11.

Selected other parties (University Halls, Socieites and Sports Teams) may also be selling tickets for specific events that they have booked into.

If you are offered a ticket by someone who is not on this list, they are not an authorised Vodbull UK seller and we would strongly advise that you do not purchase from them. They may be touting tickets at inflated prices or the tickets may be fake. If you are in any doubt please contact us on 07920 404142 to confirm whether they are genuine.

Alex Wilshaw (UoB)

Ali Aurakzai (BCU)

Anil Blaggan (Aston)

Ashley Boonin (Selly Oak)

Ash O'Brien (Aston)

Aston Guild and Reps (Aston Uni - Forbidden Fruit, Jagerbull & Vodbull Only)

Aston Wines (Aston Uni)

B4 Bar (Aston Uni - Forbidden Fruit, Jagerbull & Vodbull Only)

Bar One Shackleton (UoB)

Ben Eliad (UoB)

Ben McDaniel (UoB)

Ben Nichols (Opal 1)

Benjy Levey (UoB)

Charlie Hardman (UoB)

Chris English (UCB)

Claire Pollard (Selly Oak)

Dar Pourhosseini (Selly Oak)

Drinks 2 Go (Selly Oak)

Emma Berlyn (UoB)

Gosta Green (Aston Uni)

Gunbarrels (Selly Oak)

Hair Gallery (Selly Oak)

Hamstead Bar (The Village Inn)

Hannah King (Selly Oak)

Hannah Salter (UoB)

Hare of the Dog (Perry Barr)

Helen Orr (Aston Uni)

Holly Banks (UoB)

James Nutt (UoB)

Jessica Cohen (UoB)

Jessie Sam (UoB)

Joanne Chan (Aston)

Joel Barnett (UoB)

Joel Marks (UoB)

Jon Oxley (UoB)

Josh Poynter (UoB)

Josh Rose (Aston)

Illana Grossmark (UoB)

Kaydn Erskine Small (UoB)

Kishan Dattani (Victoria Halls - Forbidden Fruit Only)

Laura Pragnell (UoB)

Leigh Ann Gurney (BCU - Curzon Gateway)

Lizzy Wright (UoB)

Maltings Bar One (UCB - Toms Mum Only)

Monica Leverton (UoB)

Neil Kotak (Aston Uni)

Neil Sharma (Aston - Forbidden Fruit Only)

Nick Mawer (Aston)

OMCO (Selly Oak)

Orli Phillips (UoB)

Ross Miller (BCU)

Sagar Haria (Aston - Forbidden Fruit Only)

Sam Kester (UoB)

Sarah Jellard (BCU)

Simon Collings (UoB)

Simply Fresh (Jennens Court, Aston - Forbidden Fruit & Jagerbull only)

Sofie Sokolowski (UoB)

Ticket Sellers (Selly Oak)

Vikramjit Sidhu (Aston - Forbidden Fruit Only)

VIshal Parmar (BCU)

Zack Frankel (BCU)

Zack Rich (UoB)

Why Is There A Queue At Vodbull Bham?..

As I am sure you are aware, Vodbull is a very popular event with a strong client base. The need to check each ID on entry to improve safety and security inside the venue may regretfully lead to a slight delay on entry and thus increases the queues.

To help relieve this situation we would strongly suggest getting to the venue just a little earlier than you may usually. Please also allow time for transport as taxis are often in demand at this time of night. For your comfort, enjoyment and minimal Q times, we would advise arriving by 11.15pm.

As you may also be aware, changes in Drink Licensing legislation in Birmingham came into effect at the start of April 2010 aimed at addressing the growing issues of binge drinking and anti-social behaviour and they will have an impact on the way in which many student nights operate.

At Vodbull, customer safety and enjoyment is our primary concern and we work closely with West Midlands Police to ensure that all our events are enjoyable and trouble free. We wanted to bring your attention to a couple of issues which may hamper your enjoyment of our nights.

An increasing trend towards pre-drinking and drinking whilst in transit to the venue has been noted and we understand there may be temptation for this.

However, we would remind you that many of the venues at which we operate are located within the City Centre alcohol exclusion zone, which means it is illegal to drink on the street in the area surrounding the venue. This of course includes any time spent queuing for entry to the venue. To reinforce this message, any bottles will be removed from people drinking outside and people attempting to drink in the queue regretfully may not gain entry to the event. Dependant on an individual’s behaviour, they may also be liable for prosecution if observed by a Police Officer.

Similarly, please ensure that you drink in moderation prior to arriving at the venue. Any person who appears visibly intoxicated will be refused access as per licensing law, for your own safety and that of others in the venue. Being outside a venue while everyone else is inside enjoying their night is not the recipe for a good night out!

Finally, please consider the points available at www.drinkaware.co.uk to ensure a safe and enjoyable night out for all, every time!

Ranger Card

What is the Vodbull Ranger Card?

The Vodbull Ranger Card is a smartcard that holds electronic money or eMoney. This money can then be converted into a ticket for any of the events run by Vodbull UK. Watch this space because soon it can be used to pay for your night out from start to finish – from your Taxi to the club to your late night pizza stop! It saves you from fiddling with coins and helps you keep an eye on where your money is going.

Why get a Vodbull Ranger Card?

• It is the fastest way to purchase, and use your ticket, simply swoosh and go!

• No more standing in long queues waiting for your name to be checked off a list

• It’s not a credit card

• You can never get into debt as you can only spend what is on the card

• Easy to use and a convenient way to pay and buy tickets

• If you lose your card, your cash and ticket balance is preserved and can still be used

• Loyalty bonuses and incentives for regular ticket purchases, including free parties, free entry offers and more!

How does it work?

It couldn’t be simpler:
GET IT > ACTIVATE IT > LOAD IT > USE IT!
1. GET IT- Get your Vodbull Ranger card from an official outlet or order one online at www.vodbull.com, either preloaded with a ticket or blank.
2. ACTIVATE IT- Go to www.vodbull.com/rangercard to activate your card and follow the easy step by step instructions.
3. LOAD IT- Login to your Vodbull Ranger account and top up your account if required. Then purchase your ticket online in the usual way – it will be sent straight to your card!
4. USE IT- arrive at any of our events with your Vodbull Ranger card in hand and swipe it on the door to gain access. Ticket processing is much simpler and quicker than the old style online ticket lists meaning less queuing time and more party time!

Who can use it?

Anyone is eligible to use the Vodbull Ranger Card as long as you are 18+ years old, as an aspect of the card is going into bars and nightclubs. Please see the individual event policy for specific entry stipulations (Uni Cards etc). If you have trouble remembering PIN numbers, are constantly losing tickets, or you just hate fiddling with coins, then these are just a few more reasons why the Ranger Card is for you.

How do I get a card?

For a limited time, you will be able to pick up a Vodbull Ranger card from many of the reputable ticket outlets that we work with, or you can order it online at any time at www.vodbull.com/rangercard

How do I register my card?

So you’ve got a Vodbull Ranger card, and now want to protect your balance, view your transactions and top up your card online. To do this you must create an account and register your card. Just go to www.vodbull.com/rangercard and follow the link to set up an account and enter the unique long number on your card and the 3 digit security code.

Why do I need to register my card?

Protect it, load it, check it
There are a number of reasons why you must register your card :-
• Protect it
A Ranger card is safer than using cash or tickets. How can this be so? If your card is registered and you lose it, just let us know and we’ll replace it. We’ll even transfer your balance to the new card, so you won’t lose any money, along with any tickets stored on it, provided they haven’t been used in the period between the loss of the card and the loss being reported.
• What's the balance on my card?
You can logon and check your balance at anytime. We’ll break down every transaction so you can see exactly where those pennies are going. Every month we’ll send you an email with your statement.
• Easy to top up
You’ll be able to reload your Ranger card online, from the comfort of your own home. You can do this via debit or credit card, or a bank transfer (please note bank transfers can take up to 4 working days)
• Check your details online...
View your personal details at anytime online. You can also update these by clicking on the Edit details button. You can also change your Email address and Password too.

How do I top up my card?

Load it - Top up online

You can load your card or ‘top up’ with any amount up to £100, which is the maximum you can store on your card at any one time. You can do this online once you have registered your card. You can top up your card using a credit or debit card, which carries a minimum top up of £10. You can also top up your card via a bank transfer for any amount up to £100 (please note that this may take a MAXIMUM of 4 working days to clear onto your Vodbull Ranger card).

How can I buy tickets for my card?

Once you’ve registered your card and topped it up, just go to the events page and follow the easy instructions to buy a ticket to your chosen event. Then just take your loaded card to your chosen event, swipe your card and walk in. It’s that simple!

How much money can I load onto my card?

Anything up to £100 at any one time. You can top up your card using a credit or debit card, which carries a minimum top up of £10. You can also top up your card via a bank transfer for any amount up to £100 (please note that this may take a MAXIMUM of 4 working days to clear onto your Vodbull Ranger card).

How do I keep track of my balance?

If you have registered your card, you can reload it online. You can also check your balance and see a breakdown of your transactions at any time.

I’ve lost my card. Help!

Don't panic!
So long as your Ranger card has been registered with us and we know who you are then we can cancel your existing card, send you a new one and transfer any outstanding balance from your old Ranger card.
In order to do this you need to:
1. Log onto your account
2. Click on the 'Lost or stolen card?' link on the left hand side
3. Select the reason for the new card request from the drop down at the bottom of the screen
4. Once you have submitted this request we will cancel your existing Ranger card, issue you a new one and transfer any remaining balance from your old card.

Can’t logon to my Ranger (sQuid) account

• Forgotten your username
If you have forgotten the username for your account, please go to the login page and click the ‘Forgotten username’ link. You will be asked to enter your registered email address, which will send an email to you with your username.
• Forgotten your password
If you have forgotten the password for your account, please go to the login page and click the ‘Forgotten password’ link. You will be asked to enter your registered email address, which will send an email to you with a link to change your password. Please note you will need to know your security question and answer in order to change your password.

• Forgotten security question
If you have forgotten your security question, please email memorablequestion@squidcard.com, and we will email you with your details. Please note that you will be asked to verify your postcode in order for us to send this information over to you.

• Email verification identification
If you receive this notification when logging into your account, it means that you have requested a forgotten password email and have not followed the link that was sent to you. Until this has been done, you will not be able to access your account to top-up and view transactions. Please resend the email to your account and follow the instructions that are sent to you to access your account.

If I lose my card, can I use my ticket?

If we’ve been made aware that you are unable to bring your card e.g if you have reported the card lost or stolen, arrangements can be made for you to use your e-ticket providing that you have appropriate ID, i.e. Passport or Driving license. Please contact us as soon as possible on info@vodbull.com or 07920 404142 in this instance. If we have not been informed then unfortunately your ticket will not be valid.

Can I buy more than 1 ticket for my Card

You can purchase up to 10 tickets for any one event (please note the maximum amount available to purchase may vary by event but is typically 10 per person). Your party MUST arrive at the event together in order to use the tickets if purchased in multiple. We don’t allow people to use the tickets and then leave the event to return later.

Can I use the ticket for any event?

During Freshers week there are a limited number of Vodbull Ranger cards in circulation that have been preloaded with an initial ticket to a specific event but this is clearly indicated on the accompanying literature. For all other Ranger cards you can choose any of the Vodbull associated events when you purchase the ticket online. Each online ticket is event specific and can only be used at the specified event, exactly the same as the traditional online tickets.

Is the admission policy different now?

No. You are still bound by our standard admission policy. Please see below:

REGULAR STUDENT POLICY (applies to Reunion, The Monday Club, Stupid Tuesdays, Forbidden Fruit and Jagerbull events):

- Strictly Over 18 Only

- Admission is with valid University or Student Card AND proof of age photo ID (Drivers Licence / Passport) only.

University or Student card holders are allowed one guest with photo ID per University card holder max.

- To avoid disappointment, we suggest that large parties email bookings@vodbull.com to ensure availability for any events, especially at beginning and end of term.

- If you have lost or had your student ID stolen, please call us in advance on 07920 404142 to ensure you gain entry. If you turn up on the door without the correct ID entry will be refused.

- A ticket does not guarantee entry. Right of Admission Reserved (ROAR)

- Tickets are only valid until 12.00am (unless otherwise explicitly stated on the ticket), after which time a surcharge maybe payable or entry may be refused.

- Guestlist places are only guaranteed until 11.30pm.

REGULAR EVENT POLICY (applies to I Love Tom's Mum, Thank Walkabout Its Friday, Cocktail and any non Birmingham event):

- Strictly Over 18 Only

- Admission is with valid proof of age photo ID (Drivers Licence / Passport) only.

- To avoid disappointment, we suggest that large parties email bookings@vodbull.com to ensure availability for any events, especially at beginning and end of term.

- A ticket does not guarantee entry. Right of Admission Reserved (ROAR)

- Tickets are only valid until 12.00am (unless otherwise explicitly stated on the ticket), after which time a surcharge maybe payable or entry may be refused.

- Guestlist places are only guaranteed until 11.30pm.

VODBULL @ RISA BIRMINGHAM (Additional policy)

- Due to the massive demand, priority is given to local Universities (Aston / Birmingham / UCB / BCU / Newman only). Admission is for local UNIVERSITY cards only (not college or NUS cards) and their bona fide student guests (one per card as per regular policy).

- To avoid groups of non local students who do not meet the ID policy purchasing tickets, Online tickets can only be used by students with a local Uni card (UoB/Aston/BCU/UCB/Newman). You may not use an online ticket for a non local student guest. If you have a non local guest then please purchase a regular paper ticket from one of the outlets listed below.

- Groups of non local University students must email their booking request at least a week in advance to bookings@vodbull.com, which will then be assessed and replied to. Please do not book transport or purchase tickets until your request has been answered. If you arrive at the venue and have not booked, access will be denied, regardless of whether you have purchased tickets.

- Non Local University Cards are regretfully not allowed entry unless accompanied by a Local University student.

- Non student guests are not permitted at Vodbull, regardless of whether they are accompanied by a current student.

- The above ID policy supercedes any ticket purchase made by the customer (paper/online or door) and the company reserve the right to refuse access if the ID policy has not been met. No refunds will be given in this case.

- Tickets are only valid until the time stated on the ticket, after which time a surcharge may be payable or the ticket may no longer be accepted. Guestlist places are only guaranteed until 11.30pm.

When is my ticket valid until?

At standard events, tickets are only valid until 12.00am (unless otherwise explicitly stated on the ticket), after which time a surcharge maybe payable or entry may be refused. Please see the individual event page for the event you are attending for full details.

Can I sell my ticket to my friend?

No. Tickets are strictly non-transferable.

How long does it take to use the Card?

At events, just swoosh and go!
Tap it, touch it, wave it!
It doesn't matter how you do it, hold your Vodbull Ranger card near the card reader and in a couple of seconds, 4 green lights and a beep, and you're off. The full transaction takes less than 3 seconds.

Is a signature or Pin needed to use it?

No. Nothing at all. Just swoosh and go! – But don’t worry the transaction is totally secure. Squid e-money, supplier of the Ranger Card, uses sophisticated fraud prevention and detection processes and conforms to the FSA Regulatory Requirements. Each card reader is protected by a unique security application module that creates a trusted transaction environment. Transactions from readers are encrypted and routed over public networks to the sQuid host environment in a highly secure manner.

Do I have a different place to queue?

No. Just stick to the online ticket queue and you’ll get in without a hitch!

I’ve moved house, update my details

View and edit your personal details at anytime online. You can also change your Email address and Password too!

Is my money safe on my Ranger Card?

The Ranger card is safer than cash. If you lose a twenty pound note you are unlikely to see it again. If you lose your card you can notify us and we will send you a replacement and transfer your balance to the new card.

How secure is the system?

Squid e-money, supplier of the Ranger Card, uses sophisticated fraud prevention and detection processes and conforms to the FSA Regulatory Requirements. Each card reader is protected by a unique security application module that creates a trusted transaction environment. Transactions from readers are encrypted and routed over public networks to the sQuid host environment in a highly secure manner.

What have sQuid got to do with it?

sQuid are the facilitators of the Vodbull Ranger card. They are the FSE accredited company that add the brains to the Vodbull brawn. They are the company behind the London Oyster card so they know exactly what they’re doing!

Does my Ranger card have an end date?

Your Ranger card does not have an expiry date at present but both Vodbull UK Ltd and sQuid Ltd reserve the right to make changes to the programme or to withdraw it at any time, if required, however you will be fully notified of any such changes made.

With regards to sQuid purse/account it again does not have an expiry date. However, if you have a balance on your card but do not use your sQuid account for a period of one year (12 months) or more, a small monthly administration fee will be charged to your account. These charges reflect the cost to sQuid of managing these funds on our systems. Checking the balance on your sQuid account does not constitute usage of your sQuid account for these purposes. Please note, you cannot get in debt on your sQuid account and charges incurred will never result in a debt on your sQuid account.

How secure is my data?

All the data related to the Ranger Card Scheme is hosted on a secure web hosting platform with reputable web listing company NTT. All of the data we collect on you is bound by our Privacy policy and Terms and conditons. Both Vodbull UK Ltd and sQuid Ltd subscribe to and are governed by the Data Protection Act 1998.

Contact us

If you have any queries not answered within these FAQs please either email info@vodbull.com or call the club info line on 07920 404142