Frequenty Asked Questions
What is the Admission Policy?...REGULAR POLICY (applies to all events):
- Strictly Over 18 Only
- Admission is with valid University or Student Card AND proof of age photo ID (Drivers Licence / Passport) only.
University or Student card holders are allowed one guest with photo ID per University card holder max.
- To avoid disappointment, we suggest that large parties email bookings@vodbull.com to ensure availability for any events, especially at beginning and end of term.
- If you have lost or had your student ID stolen, please call us in advance on 07920 404142 to ensure you gain entry. If you turn up on the door without the correct ID entry will be refused.
- A ticket does not guarantee entry. Right of Admission Reserved (ROAR)
- Tickets are only valid until 12.00am (unless otherwise explicitly stated on the ticket), after which time a surcharge maybe payable or entry may be refused. - Guestlist places are only guaranteed until 11pm.
LOADED @ GATECRASHER (Additional policy)
- Large groups of non local University students (5 plus) must email their booking request at least a week in advance to bookings@vodbull.com, which will then be assessed and replied to. Please do not book coach transport etc until your request has been answered. Non Local University Cards are allowed entry, but regretfully do not receive additional guest privileges.
VODBULL @ OCEANA BIRMINGHAM (Additional policy)
- Due to the massive demand, priority is given to local Universities (Aston / Birmingham / UCB / BCU). Admission is for local UNIVERSITY cards only (not college or NUS cards) and their bona fide guests (one per card as per regular policy).
- Large groups of non local University students (5 plus) must email their booking request at least 2 weeks in advance to bookings@vodbull.com, which will then be assessed and replied to. Please do not book coach transport etc until your request has been answered.
- Non Local University Cards are allowed entry, but regretfully do not receive additional guest privileges.
- Priority is given to local Universities for all paper / e-ticket / door purchases. This policy supersedes any purchases (tickets / online / door or otherwise) that may have been made by the customer.
- Tickets are only valid until 11.30pm (unless otherwise explicitly stated on the ticket), after which time a £1 surcharge is payable. Guestlist places are only guaranteed until 11pm.
I have lost my ID. What should I do?...If you have lost or had your student ID stolen, please call us in advance on 07920 404142 to ensure you gain entry. If you turn up on the door without the correct ID entry will be refused.Where can I get tickets to the events?..Tickets for all events are available online exclusively from www.vodbull.com and www.theticketsellers.co.uk
Tickets for events in Birmingham are also available from OMCO (Dawlish Road, Selly Oak), The Ticket Sellers Shop (Bristol Road, Selly Oak), Shackleton Bar One (The Vale, Edgbaston), Gunbarrels (Selly Oak), Aston Wines (Aston), Gosta Green (Aston) all Birmingham Uni Halls of residence committees and from selected departments and networkers at all Universities.
Sales policy and ticket touting.Vodbull UK has an extensive ticket selling network and all sellers within that network should be selling event tickets for the same price and under the same terms and conditions.
Regular tickets for all Vodbull run events are £4 in advance during term time with the exception of events in the last week of term where prices may be higher. If you are being charged more than this then chances are that you are being ripped off by a ticket tout. Vodbull UK takes this matter very seriously. Ticket touting is illegal and is detrimental to you the customer and to our ability to run the successful events that we do. If you think you have paid over the odds for a ticket for one of our events then please report it to us on 07920 404142.
All ticket sales are final and any refund offered will be at management discretion. I have an online ticket. What happens?..You do not actually get a physical ticket - one less thing to lose! Simply queue as normal at the online ticket queue and have your ID ready to be confirmed on the guest list. If you have purchased multiple tickets you as lead name will need to arrive FIRST. Please print your receipt as proof of purchase. If you make an online booking through vodbull.com and do not receive a confirmation then please call us on 07920 404142. If you have a problem booking through the Ticket Sellers then please contact them direct on 0844 870 0000. If you have bought an e-ticket for Vodbull @ Oceana through either website please make sure you queue at the ‘Disco’ entrance at the rear of the club as online tickets cannot be processed at the main front entrance.Are there tickets available on the door?Yes - we guarantee 300 spaces available on the door at every event. However if advance tickets are sold out these places will go quickly so arrive early to avoid disappointment.When are the tickets valid until?..Typically advance tickets are valid until 12.00am unless otherwise stated on the tickets or on the internet booking form. Tickets for Vodbull UK events are subject to a £1 surcharge payable on the door after 11.30pm so please make sure that you allow sufficient time for transport and queuing so you are in the venue prior to the 11.30pm cut off time. Tickets for “Cocktail” at the Jam House are valid before 11pm.What time is the door open until?..Assuming that there is capacity available inside the club the following door times apply:
Gatecrasher Birmingham – 10pm-1am (term time) 10.30pm-1.30am (non term time)
Vodbull UK/Fish @ Oceana – 9.30pm-1am
Stupid Tuesdays @ Barracuda – 10pm-1am
Wednesdays @ Risa – 9pm-1am
Cocktail @ The Jamhouse – 9pm-12am
Thank Walkabout Its Friday – 9pm-2am
Why is there a queue at Vodbull?..As I am sure you are aware, Vodbull is a very popular event with a strong client base. Recently, Oceana has been trialing a new admission system, in conjunction with the West Midlands Police that scans each ID to improve safety and security inside the venue. Regretfully, this leads to a slight delay on entry and thus increases the queues.
To help relieve this situation we would strongly suggest getting to the venue just a little earlier than you may usually. Please also allow time for transport and queuing, which may be significantly increased. For your comfort, enjoyment and minimal Q times, we would advise arriving by 10:30pm.
Where do I go to queue at Oceana?..Oceana has three separate entrances so it is important that you queue in the right place to avoid wasting your time.
The entrance to the right of the main doors is for those with regular paper tickets, paying on the door and parties who have room bookings with yellow or blue wristbands. If you have regular online tickets then please use the Disco door to the rear of the club opposite the Radisson Hotel.
The entrance to the left of the main front doors is exclusively for the VIP guest list (regretfully NOT those with yellow or blue wristbands) and those with VIP paper or online tickets.
Using the right door will help to reduce your queuing time to a minimum.What is the dress code at the Events?The dress code for the majority of events is casual / relaxed, however caps and tracksuits are not allowed unless for fancy dress purposes. Of course religious headwear is permitted. Fancy dress is thoroughly encouraged - there may be prizes
for extra effort depending on the theme!
The exception to this policy is Cocktail @ the Jam House where a strict dress code is in force – No trainers or ripped/faded denim. Shirt/Suit/Trousers/Cocktail Dress is strongly encouraged. Fancy dress is not permitted at this event.I would like to organise a party...Please drop an email to info@vodbull.com with the following information:
Party name and approximate number of guests
Date and event required
Any special requests to be sourced (i.e. pre paid bar tab / reserved area / queue jump etc)
We would strongly advise at least a weeks notice for party bookings to give you the best options possible.I can't log on to the website. Help!On http://www.vodbull.com/membership.php enter your email address in the “forgot password” box and click "reset password", your new password will be sent to your email address. Please check your junk folder as some providers may class the mail as junk.I still can't log in. Help!If you experience further technical difficulties after following the instructions in point 13 then please contact info@vodbull.com.I want to modify what promo I receive..Simply sign in to Vodbull.com by entering your email address and password (if you have forgotten it click "forgot password and check your email for the reminder). On the site you can then change your "preferences" so you still receive membership benefits such as online ticket purchasing while managing how you receive any promo information.I have a complaint. Who should I contactIn the first instance please email directly to info@vodbull.com. If the complaint is something we can deal with then we will do so as soon as possible. If it is a venue issue then we will ensure that the venue management are made aware of the situation and will copy you into our correspondence with them.Its my birthday. What can you offer...We have a number of different options that we can offer to birthday parties depending on the event and the time in term that your birthday falls. For more information on what we can offer drop us a line to info@vodbull.com and we will see what we can do. Please make contact as far in advance as possible as unfortunately we are not able to deal with ‘last minute’ requests due to the levels of business at the majority of events.I lost something at the club. Help!In all instances your best bet is to contact the venue directly the following day between 10am and 4pm when someone will be in the offices. All lost property from the previous night will have been collected by then and hopefully your item will have been found. The numbers you will need are:
Gatecrasher Birmingham – 0121 633 1520
Oceana Birmingham – 0845 402 5390
Walkabout Birmingham – 0121 632 5712
Risa Birmingham – 0121 632 4936
Barracuda Birmingham – 0121 622 6878
The Jam House – 0121 200 3030
Lava Ignite Coventry – 0247 655 5911
Liquid Leicester – 0116 262 9720
Walkabout Temple – 0207 395 3690
I have a comment about an event you runWe are always interested to hear feedback from our customers both on areas in which we excel and areas in which we could improve. Please drop us an e-mail to info@vodbull.com with your thoughts.
